We are here to help
Where is Flower Drop?
Flower drop is predominantly based in the south eastern suburbs of Melbourne, Victoria. We have a home studio on the Mornington Peninsula and easy access to the Yarra Valley and Dandenong ranges. We are not keen on a shop front at this stage however, if you are interested in stocking our products or keen to book in a workplace visit, please get in touch with us.
What is Koke & Twine?
Koke & Twine is predominantly is an online business. All our kokedamas are made in Victoria. We have a home studio on the Mornington Peninsula and easy access to the Yarra Valley and Dandenong ranges. We are not keen on a shop front at this stage however, if you are interested in stocking Koke & Twine products, please get in touch with us.
Why Koke & Twine?
We simply love the beauty, ease and uniqueness of kokedama. We wanted to keep the business simple yet beautiful and have a name to match – we also love wine so when we hit the name Koke and Twine we laughed and even thought about dropping the T.
Why does my purchase receipt say Flowerdrop?
FLowerdrop is a fantastic business that Holly also owns. Flowerdrop specialises in you guessed it – fresh flowers. Straight from growers into her gifted hand and delivered to your work place. Koke and Twine at this stage is an extension of Flowerdrop. Check it out at www.flowerdrop.com.au
FAQ
Is GST included?
Yes GST is included in the price.
When will I receive my items?
When you purchase your Kokedama, we will do our best to get it to you as soon as possible. Depending on the size of the order and the kokedama depends on how we send and package your items. We will keep you posted!
What about Refunds?
All refunds and returns are looked at and decided on a case by case basis. Here is some information to help outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.
If you are not satisfied with your items please contact us within 72 hours and send a photo. This will help us determine what went wrong and ensure we rectify the issues in a timely manner.
Unfortunately we are unable to accept returns or issue refunds if claiming poor quality if you have not attempted to make contact within 72 hours of delivery of your order..
How do I care for my kokedama?
The plant type determines how you care for your kokedama. We have a whole list of different plants and there care requirements listed on our website – Click here for downloadable instructions.
There are some basic tips that we generally apply to kokedama. Plants need light and water.
- Pick up your kokedama and see how it feels. If it feels light and dry go to the next step.
- Soak it in water for 5-10 minutes.
- Squeeze off excess water.
- Ensure the kokedama has exposure to sunlight during the day.
Why does it say Flowerdrop on my receipt.
Koke & Twine is a business registered under Flowerdrop. We can assure you it’s correct. Please contact us if you require any further information.
Can I order a special plant to be made into a kokedama?
Absolutely, get in touch with us and we’ll work with you and find out whether the plant will work in this style.
Can I hire your beautiful kokedama for a wedding or event?
Kokedamas are a great way to decorate a space or event, however, Koke & Twine do not provide this service. Having said that, we are happy to talk to you about your special occasion – and the possibilities that we could put together such as a selection of Kokedama and fresh flowers.
What can I do if I ordered the wrong item?
No problem, if we haven’t processed and posted your item simply contact us, let us know what went wrong and we will do our best to fix up the order. Unfortunately, we won’t be able to do anything once your order is in the post.
Can I cancel my order without a cancellation fee?
Yes, you can cancel your order without a cancellation fee only if we haven’t posted your order. If we have posted your order we will be unable to provide a full refund and your order will be considered complete.
Can you send outside of Victoria?
Unfortunately, due to quarantine restrictions, kokedamas cannot be posted to WA, TAS or NT.
But we can still send to the rest of Australia!